센코서브비주얼이미지
Customer
A/S
SENKO Co., Ltd.'s customer supporting team is always trying to extent customer's satisfaction. Also, please refer our guidance in order to receive the quickest service. Repair and replacement service of product is dealt with according to below procedure.
A/S신청서다운로드

1. A/S Request

  • 1You download A/S application and write it.
  • 2You write A/S application and send to SENKO Co., Ltd.'s customer supporting team with product enclosing it.
  • 3 Cost of transport Contents are as follows.

    - When send out service request product to SENKO Co., Ltd.'s : Customer burden

    - When send out product that service is completed to customer : SENKO Co., Ltd.'s burden

A/S접수처 A/S Information
Address : 73, Oesammi-ro 15beon-gil, Osan-si, Gyeonggi-do, 447-230, South Korea SENKO Co., Ltd.
TEL : +82-31-492-0445  /  FAX : +82-31-492-0446
After A/S applies, it spends about 7 days getting cause analysis result. If cost is incurred, we refer to you as repair cost. Therefore please decide repair progress or not after guide.

2. Guarantee and Repair

Senko Co., Ltd. guarantees the products for 12 months from the shipping date and products that have a problem between term of guarantee is repaired and replacement free of charge. This guarantee comes under user who buy product from business or agency authorized by SENKO Co., Ltd, and repair must proceed in SENKO Co., Ltd existing skilled engineer. Even though product is within term of guarantee, repair cost is charged in following occasion.

  • 1In case serial number isn’t confirmed because of serial number damaged
  • 2In case breakdown occur when is not general use state
  • 3In case of product disassembled or remodeled randomly
  • 4In case of damage or breakdown because of impact
  • 5In case of corrosion resulting from flood or substance contamination
  • 6In case user repair products at service center that isn’t authorized by SENKO Co., Ltd
  • 7In case breakdown occur from wrong use that is not provided at SENKO Co., Ltd
  • 8In case calibration isn’t practiced in procedure of manual
  • 9In case parts aren’t changed in procedure of manual
  • 10In case breakdown occur because of user’s mistake or carelessness

3. Pay-service Standard

  • 1Breakdown of product that free warranty period expires
  • 2er product is checked, there is no problem to product
  • 3Breakdown that occur because of user’s mistake or carelessness
  • 4Breakdown that occur because of structure change of product at place that is not SENKO Co., Ltd
  • 5Breakdown by power problem or badness of interface adaptor
  • 6Breakdown of product by natural disaster